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Refunds & Exchanges


All Sales are Final

Due to the nature of our products we DO NOT offer refunds or exchanges and we do not refund any shipping & handling charges. Pursuant to health and safety regulations, we are unable to exchange or accept returns on food products. Due to the handmade and intimate nature of our bath and body products all sales are final and non-refundable.


Damaged Goods

At Koko Belles Balloons & gifts , we take great pride in ensuring that your products arrive in great condition, however if for some reason, your gift arrives damaged, please contact us at within 24 hours of receipt, and we would be happy to work with you to resolve the situation. Please take photos of the damages and have your proof of purchase available.


Can I Cancel an Order Once Its Been Placed?

If you have placed an order for a gift that has not yet been sent out, you may cancel by emailing for a full refund. We do not offer refunds or exchanges on gifts once they have been sent out.